Lion Crest® grants customers an extended right exceeding legal regulations to withdraw from this contract within 30 days without providing any reasons. The period of withdrawal is thirty days from the day you or a designated third party that is not the carrier and was assigned by you, took possession of the good(s).
In order to exercise your right of withdrawal, you must communicate to:
Lion Crest® Inh. Christian Busse
Tel.: +49 (0) 174 675 5942
by means of an unambiguous statement (e.g. mailed letter, an email or a fax) your intent to withdraw from this contract. Should you resort to one of these communications, we will immediately provide a statement (e.g. by email) confirming the receipt of such withdrawal. In your request to withdraw from the contract, please state your name, address, telephone number, email address, order number and specify the goods you intend to return.
Should you return goods to us without a statement that you exercise your right of withdrawal, we will regard the return of goods as a withdrawal from the contract.
Submitting the statement on exercising the right of withdrawal prior to the expiration of the withdrawal period will be deemed sufficient to comply with the withdrawal period.
Please be advised, that the address to which the unambiguous statement to withdraw from the contract must be sent, differs from the address for return of the products. The address for returning the products is listed below under “Consequences of withdrawal”.
Consequences of withdrawal
Should you withdraw from this contract, we are under obligation to immediately reimburse you all payments we received from you, including delivery costs (with exception of additional costs resulting from the fact that you have chosen a different means of delivery than the less expensive type of standard delivery offered by us) and at the latest within 14 days after the date when we received your request to withdraw from this contract. This reimbursement will be credited to your original method of payment unless you have explicitly accepted otherwise; in no case do we charge fees for this repayment.
We may withhold repayment until we have received the goods or until you have submitted documentation that the goods have been returned, depending on whichever option is the earlier. You are under obligation to immediately return or hand over the goods, in any case within 14 days at the latest from the day you informed us about the withdrawal from this contract to:
Lion Crest® Return Department, Inh. Christian Busse, Kantstr. 1, 57627 Hachenburg, Germany.
Return is deemed in due time, if you ship the goods prior to expiry of the 14-days period. The return is free of charge when using the Hermes return label. You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
If you have chosen the delivery method Click & Collect (package collection in a shop) and fail to collect your package from the shop, the package is returned to the von Lion Crest® online shop after 14 days from the date of delivery. We will regard this return of the goods as your withdrawal from the contract.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts:
for the delivery of goods that are not prefabricated and where an individual selection or consumer input is relevant for their production or that are clearly tailored to the personal needs of the consumer,
for the delivery of sealed goods, not suitable for a return due to health protection or hygiene reasons, if its sealing was removed after delivery,
for the delivery of goods that due to their condition were inseparably mixed with other goods after delivery.
Lion Crest® is liable for material defects and incorrect deliveries in line with applicable statutory regulations.
Please note: When purchasing gift vouchers in the official Lion Crest® online shop, you agree to the general terms and conditions applicable to gift vouchers.
Customer claims with regard to the payment of damages are excluded. Customer claims for damages from injury to life, body, health or from violation of major contractual obligations (cardinal obligations) as well as the liability for any other damage that might be based on an intentional or grossly negligent violation of obligations on part of Lion Crest®, its legal representatives or vicarious agents are excluded. Major contract obligations are such whose performance is necessary for attaining the purpose of the contract.
When violating major contract obligations Lion Crest®’s liability shall be limited solely to the predictable damage typical of the contract if negligently caused, unless customer claims for damages from an injury to life, body or health are concerned.
The restrictions of clauses 1 and 2 are also applicable in favour of the legal representatives and vicarious agents of Lion Crest®, should claims directly be asserted against them.
The provisions of the product liability act remain unaffected.
In case of controversies and disputes with regard to orders placed by consumers with permanent or habitual residence or domicile in the Federal Republic of Germany, the law of the Federal Republic of Germany under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) is exclusively applicable.
Procedure in the event of customer complaints
A complaint concerning an online purchase can be submitted via the European Online Dispute Resolution platform, which is available HERE.
The contractual text is stored on our internal systems. The general terms and conditions are available on this page at any time. Order details and the general terms and conditions are sent to you by email. After conclusion of the order, your order details are not directly accessible to you for safety reasons. We offer password-protected access (“My account”) to every customer, where upon registration you can check details on completed, open and recently dispatched orders and can manage and store your address details and email address.
Log-in memory function (remain logged-in) with My account / Login
If you select this option, your email address and password are saved on your computer using cookies for login purposes. Everyone with access to this computer can log into your account using your email address. When using public and shared computers we advise against this option. The option can also be deactivated later. The help menu of most browsers outlines how to change these settings (Delete Cookies or Save/Delete form content).
Customer account deletion
Should you wish to have your customer account deleted, please contact our customer service.
Please note: When purchasing a gift card in the official Lion Crest® online shop, you agree to the general terms and conditions for gift cards.
Voucher codes or any other kinds of discount cannot be applied to a gift card purchase.
End of General Terms & Conditions for Sale.